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  • Writer's pictureJoyce Lotz

HR Hustle: How to Stay Calm When the Workplace Heats Up

Let's be honest, HR professionals are the emotional ninjas of the office. We deal with conflict, frustration, and sometimes downright tears on a daily basis. But even ninjas get stressed! Keeping your cool under pressure is a crucial HR skill, but it's not always easy. Here are some tips to help you stay in control of your emotions, because a calm HR pro is a happy (and effective) HR pro!

1. Acknowledge Your Triggers:  We all have buttons that get pushed. Maybe it's passive-aggressive emails, micromanaging bosses, or employees who chronically miss deadlines. Recognising your triggers is the first step to managing them. Once you know what sets you off, you can develop coping mechanisms.

2. Take a Deep Breath (or Ten):  The age-old advice for a reason! When you feel your frustration rising, take a physical moment to pause. Take some deep breaths, count to ten, or excuse yourself to the restroom for a quick splash of cold water on your face. A short break can do wonders for calming your body and mind.

3. Practice Active Listening:  Sometimes the best way to de-escalate a situation is to simply listen. Let the employee vent their frustrations without interrupting. Ask clarifying questions and show empathy. This will not only help you understand the situation better, but it will also show the employee that you care about their concerns.

4. Respond, Don't React:  In the heat of the moment, it's easy to react impulsively. Instead, take a moment to collect your thoughts before responding. This will allow you to choose your words carefully and avoid saying something you'll regret later.

5. Focus on Solutions, Not Blame:  Pointing fingers won't solve anything. Instead, focus on finding solutions that work for everyone involved. This approach will be more productive and will help to maintain positive relationships with employees.

Remember: It's okay to take care of yourself! Make sure you're scheduling breaks throughout the day to de-stress, and develop healthy coping mechanisms outside of work, like exercise, hobbies, or spending time with loved ones. A well-rested and relaxed HR pro is better equipped to handle workplace challenges.

Being in HR is a demanding job, but by following these tips, you can learn to manage your emotions and become a master of navigating even the most heated situations. Stay calm, stay focused, and remember, HR ninjas are awesome!

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